Thank you for shopping at SriMarketUSA.com. We are committed to providing high-quality grocery products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return or refund within 7 days of receiving your order for eligible non-perishable items.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be in its original unopened packaging.
- Include all original labels and packaging materials.
- Be accompanied by proof of purchase (order number or receipt).
2. Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Fresh fruits and vegetables
- Fresh meat, seafood, and poultry
- Frozen products
- Dairy products
- Prepared or ready-to-eat foods
- Opened food or beverage items
- Items marked as Final Sale or Clearance
- Gift cards
3. Damaged, Incorrect, or Missing Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged or incorrect product
- A brief description of the issue
After reviewing your request, we may offer:
- A replacement item
- Store credit
- A full or partial refund, depending on the situation
4. Refunds
Once your return or claim has been reviewed and approved, refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
We replace items only if they are:
- Damaged
- Defective
- Incorrectly shipped
If you need an exchange, please contact our customer support team.
6. Return Shipping
If the return is due to our mistake (incorrect, damaged, or defective item), we will cover the return shipping costs where applicable.
If the return is due to a change of mind or an ordering error by the customer, the customer is responsible for return shipping costs.
7. Order Cancellations
Orders may be cancelled before they are processed or shipped.
Once an order has been packed or dispatched, it cannot be cancelled.
8. Perishable Products
Because we sell fresh and perishable grocery products, we cannot accept returns simply because a customer changes their mind after delivery.
If a perishable product arrives spoiled, damaged, or unsafe for consumption, please contact us within 48 hours with clear photographs so we can investigate and provide an appropriate resolution.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us.
SriMarketUSA.com
Website: www.srimarketusa.com
Please include your order number in all correspondence to help us assist you quickly.
10. Policy Updates
SriMarketUSA.com reserves the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page with a revised effective date.