Thank you for shopping with SriMarketUSA.com. We are committed to delivering your grocery orders safely, accurately, and on time. Please review our Delivery Policy below.

1. Delivery Areas

SriMarketUSA.com currently delivers to selected locations within the United States. Delivery availability may vary depending on your ZIP code.

If your location is outside our current delivery area, you may not be able to complete your order.

2. Order Processing

  • Orders are processed during our regular business hours.
  • Most orders are processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons or promotional events, processing times may be slightly longer.

3. Delivery Time

Estimated delivery times depend on your location and the shipping method selected during checkout.

Typical delivery times are:

  • Local Delivery: 1–2 business days
  • Standard Shipping: 3–7 business days
  • Remote Areas: Delivery times may be longer.

Delivery estimates are provided for guidance only and are not guaranteed.

4. Delivery Charges

Delivery charges are calculated at checkout based on:

  • Delivery location
  • Order value
  • Order weight
  • Shipping method selected

Any applicable delivery fees will be clearly displayed before payment.

5. Free Delivery

We may offer free delivery promotions on qualifying orders. Minimum purchase requirements and promotional conditions will be displayed on our website when applicable.

6. Delivery of Perishable Products

Fresh and frozen products are carefully packed to help maintain quality during transit.

To ensure product freshness:

  • Please provide a complete and accurate delivery address.
  • Someone should be available to receive the order whenever possible.
  • Refrigerated and frozen items should be stored immediately after delivery.

SriMarketUSA.com is not responsible for product quality if an order is left unattended for an extended period after successful delivery.

7. Failed Delivery

Delivery may fail if:

  • The address provided is incorrect or incomplete.
  • The recipient is unavailable when a signature or attendance is required.
  • Access to the delivery location is restricted.

If a second delivery attempt is required, additional delivery charges may apply.

8. Incorrect Address

Customers are responsible for providing accurate shipping information.

SriMarketUSA.com is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.

9. Order Tracking

Where available, tracking information will be provided after your order has been shipped, allowing you to monitor your delivery status.

10. Damaged or Missing Deliveries

If your order arrives damaged, incomplete, or with missing items, please contact us within 48 hours of delivery.

When contacting us, please provide:

  • Your order number
  • Photos of any damaged items or packaging (if applicable)
  • A description of the issue

We will investigate your claim and, where appropriate, provide a replacement, store credit, or refund.

11. Delivery Delays

Although we strive to deliver all orders on time, delays may occasionally occur due to:

  • Severe weather conditions
  • Carrier delays
  • High order volumes
  • Public holidays
  • Circumstances beyond our reasonable control

We appreciate your understanding and will keep you informed whenever possible.

12. Contact Us

If you have any questions regarding delivery, please contact us.

SriMarketUSA.com

Website: www.srimarketusa.com

Please include your order number when contacting us so we can assist you promptly.

13. Policy Updates

SriMarketUSA.com reserves the right to update or modify this Delivery Policy at any time. Changes will be posted on this page with the updated effective date.

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